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Renovation of an educational facility in Fort Worth, Texas. Working plans call for the renovation of a educational facility.

The Tarrant County College District (TCCD) Information Technology (IT) Department is seeking professional qualified consultants to provide the review, audit, and Executive Report of the current state of TCCD's Information Technology Service Management tool (ITSM) with an emphasis on development of a Customer Journey Roadmap. This approach should include: Analysis of Current Customer/User Experience (CX/UX); Development of Roadmap to Ideal State for CX/UX; Feasibility Study of Integration of Ideal CX/UX into the current ITSM System;o Determination if an existing or new ITSM System Will Meet Identified Requirements; and Recommendations for Next Steps with Comprehensive Work Plan. Feasibility of an enterprise search tool and/or AI capability Questions regarding this RFQ shall be submitted in writing using the Bonfire platform no later than March 6, 2023 @ 4:00PM CT. Questions submitted after the deadline may not be answered. Proposers should rely only on written statements issued through Bonfire platform. The method of Contractor Selection has not been Determined at this time.

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Educational

Public - County

Renovation

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September 21, 2023

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300 Trinity Campus Cir, Fort Worth, TX

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