Metro Parks is seeking a contract for Fountain and Aerator parts and repair services. All repair parts and products shall be Otterbine products, or approved equals. Other brands are acceptable, but Contractors shall be factory certified of products consisting of Fountains , Turbulators, and all products made by Otterbine. Contractor must include pick-up and delivery of parts and services to Metro. Pick-up and delivery of equipment not requiring fault correction through terms of established warranty shall be done at no charge to Metro. Successful Contractor shall have the proper equipment and experienced and trained personnel with appropriate certifications needed to perform warranty work and is an authorized warranty
service center for specified equipment brand(s) being proposed on. Successful Contractor shall have been in the maintenance and repair business for the equipment brand(s) being proposed on for NO LESS THAN FIVE (5) YEARS. Equipment requiring repairs must be serviced by Contractor within 24 hours on repair
request. On-line access to parts inventory. Special Ordered items (Non Stock Parts) must be delivered to OFM within 72 hours of ordering. Expedited part orders requiring freight charge of any amount, regardless of shipping method, must be approved by the Parks Manager or his/her designee. Contractors should be factory certified for repair and service of the products they repair Part warranty credits must be credited within 15 days. Any work that is found to be inferior or substandard for the industry shall be returned to the Contractor for reworking or credit. Any equipment in queue for repair with the Contractor, which in the opinion of the Manager, or the Metro Purchasing Agent, have been ignored or kept out-of service too long for the repairs required, or whose proposed completion date is unacceptable, may be pulled out of the Contractor's queue and sent to another vendor for repair. Contractor's invoices shall indicate the number of hours (in tenths) required for each type of repair, the Manufacturer's Suggested List Price (MSLP) for parts, the discounted price for parts, the decal number of the vehicle being repaired, and the Metro purchase order/work order number authorizing the work to be performed. In the rare case there is no MSLP for an item, the Director of the Parks, or his designee, shall approve the price and use of such part(s) before proceeding with the repair. No repair shall be sublet unless approved by the Director of the Parks, or their designee. Metro does not guarantee any minimum or maximum amount of maintenance and repair services to be purchased. These shall be purchased on an as-needed basis. Freight must be included in price, no fuel surcharges may be charged. A Metro Parks representative will coordinate with the Contractor the location and scope of requests prior to service request.
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