The City of Hayward (hereinafter "City") seeks a firm or consultant to conduct and facilitate a comprehensive strategic planning process for Hayward Public Library (hereinafter "HPL"). HPL seeks the assistance of a consultant or consulting firm to work with its leadership team, library staff, elected and appointed officials, community stakeholders, library users, and community members to create a strategic plan for the next three to five years of library services. HPL expects a plan that includes prioritized goals, measurable objectives, and activities that meet community needs. The plan must be clearly articulated, including the role of HPL staff members in completing the plan. The plan should address any major fiscal or staff load impacts of the priorities and goals and include an assessment methodology. HPL opened a new 21st Century Library and Community Learning Center in 2019 and launched a new bookmobile in 2021, but, because of the pandemic, no comprehensive plan has been made addressing the opportunities and impacts of the expanded facilities and new services that are being offered. In addition, HPL plays a key role in the multi-year City-wide Hayward Promise Neighborhood grant that provides many services to Hayward residents and has a significant impact on the workload of HPL staff but is not included in any comprehensive Library staffing plan.
Some planning work, including a community needs assessment for HPL's Weekes branch library, was completed in January of 2023, and a staff pre-planning process in 2021. HPL also uses OrangeBoy/Savannah for detailed library use data that can be made available for use in this project. In addition, there is a city-wide Strategic Road map that includes specific roles and goals for the Library. The consultant/firm is expected to incorporate key learnings from the Weekes study and the Strategic Road Map, as well as take into consideration the new facilities, in creating a comprehensive plan for the Library system as a whole. This plan will be driven by input from: City & Library stakeholders
Community partners
Library staff
Library users and non-users
English speakers and speakers of other languages, particularly Spanish and Chinese
And will draw on staff expertise/experience.
The plan will be based on a thorough understanding of current library trends and consideration of Hayward's changing demographics and needs. The plan should provide a blueprint for revising existing services to match community interests and needs, and for adjusting current and future staffing levels and expertise to meet those needs. Question Submission Deadline:December 1, 2023, 12:00pm
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