This is a service / maintenance or supply contract in Cottleville, Missouri. Contact the soliciting agency for additional information.

Water and Sewer After Hours Emergency Call Services. The purpose of this Request for Proposal (RFP) is to obtain competitive sealed proposals from qualified telephone answering service providers for the provision of after-hours call handling from individuals seeking the City to address after hours emergencies related to the water distribution system or the sewer collection system. It is the expectation of the City of O'Fallon that the successful respondent will be able to establish the validity of the concern, the urgency of the concern, and provide the on-call City employees the details necessary to understand the type of concern and approximate location of the concern. These after-hours answering services would typically be needed Monday through Friday 5:00 p.m. - 8:00 a.m., on weekends, and during scheduled holidays. All service times are on prevailing Central Time. This RFP provides prospective companies with sufficient information to enable them to prepare and submit proposals for consideration by the City of O'Fallon (hereafter referred to as "the City") to satisfy the needs as outlined in the scope of work. The City of O'Fallon, Missouri, is soliciting sealed proposals from qualified companies to provide an afterhours emergency telephone service for the Water & Sewer Department. The call volume for this type of service, over the last couple of years, has typically been between 600 - 900 minutes. However, 30% of the time the volume range has been approximately 1,000 - 1,200 minutes. The City of O'Fallon reserves the right to reject any and all proposals and waive any irregularities. The City of O'Fallon also reserves the right to select the lowest and/or best proposal as determined by the City in its sole discretion. All questions must be submitted in writing to Christine Grabin, Purchasing Agent, no later than 12:00 P.M. (CDT) on March 20, 2024, via email cgrabin@ofallon.mo.us. The City will only respond by the end of day on March 21, 2024 to questions from Respondents. Answers to questions will only be distributed via addendum and posted on our website at online. A signed, notarized affidavit (attached) and supporting documentation affirming enrollment in a federal work authorization program must be submitted with proposal. Failure to comply with this provision may result in rejection of proposal. The successful bidder will be awarded a one (1) year agreement effective the date of award. Prices must not be increased for the entire agreement period. At the City's option, the agreement may be renewed for four (4) additional one (1) year periods. In no event shall the term plus renewals exceed five (5) years. The items purchased under this agreement may be subject to a price increase at the time of renewal, by mutual agreement. The exact increase or maximum percent increase shall be indicated on the submitted cost proposal. Price decreases are allowed at any time. Request for a price increase must be presented to the City at least sixty (60) days before the expiration of the current agreement. If a request for increase is not presented, the prices will remain. The pricing stated by the bidder in the bid documents shall remain firm for a one-year period from the start date of the contract. No price increases will be allowed for the duration of the contract. Price decreases are allowed at any time. Inquiries concerning this Request for Proposals shall be directed to: Christine Grabin Purchasing Agent, City of O'Fallon, Missouri 100 North Main Street, O'Fallon, Missouri, Phone: (636) 379-5527, cgrabin@ofallon.mo.us Event Bid notes: Each proposal shall consist of one (1) original (identified as such), one (1) copy (identified as such), and one (1) electronic copy on flash/thumb drive of the complete proposal. The file submitted on flash/thumb drive shall include all attachments and signatures, where applicable. Proposals received after the deadline for receipt of proposals will not be opened or considered. Proposals will not be accepted by facsimile or email transmittal. Do not staple or submit bid in any type of binder; binder clips are acceptable.