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This is a service / maintenance or supply contract in Austin, Texas. Contact the soliciting agency for additional information.
City of Austin dba Austin Energy seeks an experienced Contractor to monitor calls/transactions for two contact centers Utility Contact Center (UCC) and Austin 3-1-1; and score them according to each call center's established quality standards This contract shall remain in effect for an initial term of 24 months, or the City terminates the contract. This contract may be extended beyond the initial term for up to three (3) additional 12-month periods at the City's sole option. Austin Energy reserves the right to require the Contractor to remove specific contracted representatives from monitoring and scoring Austin Energy calls at any time for any reason.
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Service, Maintenance and Supply
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