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Cincinnati

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45202

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This is a service / maintenance or supply contract in Cincinnati, Ohio. Contact the soliciting agency for additional information.

MSDGC is obligated under its Consent Decree to provide live telephone customer service to its customers 24 hours a day, seven days a week, in order to receive reports from and provide rapid response to those customers experiencing sewer backups (SBUs) on their properties. The telephone intake and rapid response functions are operated from MSDGC's Wastewater Collection Division (WWC) headquarters. Customers phone in service requests to WWC's call center at a variable and unpredictable rate. However, calls are received each and every day. Wet weather, such as rainfall or snowmelt, generally affects the number and frequency of requests for service due to SBU. Severe weather can lead to a very large increase in call volume. MSDGC seeks proposals for the provision of live call-taking and call management services outside of normal operating hours when the WWC Call Center is not staffed by MSDGC and during normal operating hours when MSDGC staff may need additional assistance. Call-taking and support services are to be provided by workers offsite at vendor's offices or other facilities. In the case of offsite services, vendor shall assure that every call taker will have the necessary equipment and internet connectivity to access MSDGC's web-based call management system. Questions Due Date: Apr 23rd 2024, 1:30 PM EDT

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Water / Sewer

Public - City

Service, Maintenance and Supply

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Multiple Locations, Cincinnati, OH

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