This is a service / maintenance or supply contract in Ozark, Missouri. Contact the soliciting agency for additional information.

Request for Proposal #2025-5 Christian County Sheriff's Office Detention Center Inmate Communications Solution in accordance with the requirements stated herein. The purpose of this request for proposal is to enter into an agreement with a qualified communications solutions vendor to provide all necessary equipment, software, licensed services and professional services, for the Christian County Detention Facility, located at 110 W. Elm Street Room 70, Ozark, MO 65721. The successful bidder will be responsible for inmate voice calls, video calls, messaging, video messaging, and tablet services for all of its Facilities. The vendor must be able to install, service and maintain all equipment, including the kiosks in the inmate housing units and other locations within the facility. The vendor is also expected to perform system updates and install additional equipment when needed. The successful vendor will be able to provide these service for a daily population of 130 inmates at the Christian County Detention Facility. The Christian County Detention Center is a multi-level facility located in Ozark, Missouri. The building operates 24/7/365. The maximum capacity of the Detention center can reach as high as 150 inmates. The population fluctuates, but usually is around 130 inmates. TERMS: Christian County seeks an initial contract term for a period of one (1) year. The County reserves the right to renew the contract for three (3) additional one-year periods. QUESTIONS: Please submit questions online through the Christian County Electronic Bidding portal before July 24, 2025 at 9:00 a.m. Christian County Sheriff Brad Cole will review all questions submitted and an Addendum will be issued with those answers, when applicable. BACKGROUND: The Christian County Sheriff's Office Detention Center is located at 110 W. Elm Street in Ozark, Missouri and is a 24/7 365 days per year operation. The inmate population ranges approximately 130 per day. Christian County Sheriff's Office currently uses HomeWAV, LLC., for the Detention Center Inmate Phone and Video Visitation System. See HomeWAV's contract attached. The Christian County Jail currently has six Pods. Each Pod holds 20-25 inmates, and Booking holds 15-20 inmates. The Christian County Jail’s total population averages 130 inmates. The federal inmates are approximately 30% of that population. We currently have two (2) kiosks per pod, one in our booking area and two public kiosks in our lobby for a total of 15 kiosks. We want to consider potentially adding a second kiosk to the booking, bringing the total to 16. There are approximately twenty (20) tablets per pod and nine (9) tablets in bookings. Currently we use our kiosks for our phone and video calls. Our schedule for inmates to access the phones is as follows: 7:00 a.m. – 11:00 a.m., 12:00 p.m. – 5:00 p.m., and 6:00 p.m. – 11:00 p.m. Note: Note: Hours are subject to change by the Sheriff’s Office. At this time, there are no limits on the maximum number of onsite visits allowed per week (or other interval), remote visits per week, calls per week, minutes per call/visit. This is always subject to change per the Sheriff's direction. Our current vendor does not charge a tablet rental fee. Mail: The average number of inmate mail pieces received daily is five pieces every two days. The fees that are being charged to end-users for any required services, including deposits for tablet usage and emails or photos: a. Account Funding Fee via Web b. Account Funding Fee via IVR c. Account Funding Fee via Live Operator. Handling Fee for Account Funding: $2.00 per deposit. TERMS AND CONDITIONS: View under ATTACHMENTS tab. PROPOSAL RESPONSE: See the ATTRBUTES TAB for proposal response format. EVALUATION AND SELECTION PROCESS: The proposal evaluation and selection process will be conducted under this Request for Proposal (RFP) based on competitive negotiated procurement procedures. Interviews, discussions, negotiations, vendors may be short listed, and a Best and Final offer (BAFO)) may be held only with selected firms from those firms who meet Christian County’s requirements and fall within the competitive ranges as determined by Christian County. Christian County reserves the right to award a contract to a firm solely on the basis of this initial proposal submitted and without any further interview, discussions and negotiation. Each Proposers must comply with the requirements contained in the RFP. Christian County will evaluate each proposal to determine which is the lowest and best (i.e., Best Value). If Christian County determines that a proposal has failed to meet an acceptable level on any factor listed below, the County may reject that proposal. EVALUATION CRITERIA: In evaluating the proposals, Christian County will use the following evaluation factors to determine the lowest and best proposal. Deviation from the requirements will be evaluated, but may, in the discretion of the Purchasing Agent, result in rejection of a proposal. 70% Total Cost, including but not limited to the Cost in the Proposal and Line Items. 30% Adherence to RFP requirements, including but not limited to: Firm Qualifications, Declaration Page, Answers to Questions in the Attributes tab, Exceptions to our T&C's and References. Note: A poor/negative reference may result in disqualification. Bidders should consider these factors when preparing their proposals and should provide a specific response to each of the evaluation factors. Based on the evaluation process described, the Evaluation Committee comprised of Christian County employees, will review the proposals. CONTRACT DOCUMENTS: See Attached Christian County Agreement for Services Contract under the ATTACHMENTS TAB. PROPRIETARY INFORMATION: Christian County is a governmental agency and practices open government. All records belonging to the County Commission are open records and available to all members of the public, with the exception of attorney/client documents. Therefore, any document you provide to the Commission will be considered an open record and available to anyone wanting a copy of it. AWARD OF THE CONTRACT: The Commission will award the RFP to the lowest and best value bidder. The best vendor may not be the one that provides the lowest price. Christian County Purchasing Agent reserves the right to reject in whole, or in part any and all proposals, to waive any formalities, and to accept the proposal determined to be in the best interest of the county. This solicitation may also be canceled in whole or in part if determined to be in the best interest of the county. It is also important to note that should additional Federal or State of Missouri changes happen after an award has been made for this contract, as this may be the case effective April 1, 2027 per the FCC order. So as not to interrupt County Jail operations, the County may consider amending the contract to reflect the new price changes or commissions to Christian County that would be mandated. The County reserves the right to negotiate these prices and commission if applicable, or to rebid this contract should this be in the best interest of the County. INSURANCE REQUIREMENTS: See insurance requirements attached in ATTACHMENTS tab. EXHIBITS A-C Attached are our revenue statements from our current vendor. EXHIBIT D-F: Attached is a copy of all current contracts and amendments pertaining to all services under this RFP. Note: Amendment #2 was labeled and issued incorrectly as Amendment #3. There were only two Amendments issued to the current communications contract. DECLARATION PAGE FORM: A DECLARATION PAGE FORM is provided under the ATTACHMENTS tab. The vendor hereby declares understanding, agreement, and certification of compliance to provide the items and/or services, at the prices quoted, in accordance with all terms and conditions, requirements, and specifications of this original invitation to bid. The Declaration Page must be signed in ink and include the full business address of the bidder. Proposals by partnerships must be signed in the partnership name by one or more of the general partners. Proposals by a corporation must be signed by an officer of the corporation or other person authorized to bind the corporations to the proposal. The names and titles of all the persons signing shall be typed or printed below their signatures. The vendor further agrees that upon receipt of an authorized purchase order from the Christian County Commission or when a Notice of Award is signed and issued by the Commission, a binding contract shall exist between the vendor and Christian County. NOTE: FAILURE TO UPLOAD A COMPLETED DECLARATION PAGE FORM MAY BE CAUSE FOR REJECTION OF YOUR PROPOSAL. HISTORY: Christian County is a first-class County without a charter form of government. The governing body of Christian County is the County Commission. The Commission consists of a Presiding Commissioner, a Western Commissioner, and an Eastern Commissioner. It's County seat is in Ozark, Missouri. The County was organized in 1859 and continues to be one of the fastest-growing counties in the state. Cities in Christian County include Billings, Clever, Fremont Hills, Highlandville, Nixa, Ozark, Sparta, and Village of Saddlebrooke.