This is a service / maintenance or supply contract in New Haven, Connecticut. Contact the soliciting agency for additional information.

All equipment and software must be delivered to specified NHPS facilities within the agreed timeline. A delivery schedule with specified dates for each piece of equipment must be provided in advance. Installation of IT switches and related parts should be scheduled during non-peak hours to minimize disruption to NHPS operations. Proposed installation windows must be communicated with the NHPS IT Department and agreed upon before commencing work. Upon delivery of the equipment, the vendor must provide complete documentation including user manuals, warranty information, and installation guides. After work each time during the project as well as when project is completed, vendor is to perform removal and cleanup of the project area, including tools, old hardware, trash, and any other debris. Walkthroughs are available upon request via the Question and Answer section of the solicitation. Proposals must include a company profile, detailed technical specifications of the proposed hardware and software and compliance documentation, a detailed budget breakdown including all costs for training and ongoing support, an outline of the project phases, milestones and projected completion dates, and contact information for at least three previous clients for whom similar work has been completed. Proposals must be submitted electronically through the City's eProcurement Portal prior to the deadline and must include all required forms and submittals. The Price Proposal must be submitted as a separate document and must include all costs associated with the Proposal, with detailed line items and total price inclusive of all costs and expenses. Vendors must strictly comply with every element of this solicitation and must not propose alternate products or substitutions unless explicitly permitted. Failure to comply with submission requirements or to provide all required documentation may result in rejection of the proposal. No pricing should be included in the technical submission. All costs must be included in the Price Proposal. Electronic submission instructions must be followed as outlined. Vendors are responsible for the timely upload and acceptance of their bids before the deadline. If an addendum is issued after submission, vendors must acknowledge it and resubmit their proposal to remain valid. Do not upload zip files.