This is a service / maintenance or supply contract in Bethesda, Maryland. Contact the soliciting agency for additional information.

The National Institutes of Health (NIH), Clinical Center, Patient Support Services Department (PSSD), requires contractor support services for twenty-five (25) Medical Support Assistants (MSAs) and one (1) Program Manager to support admissions, reception, scheduling, patient travel processing, customer service operations, and administrative support activities within the NIH Clinical Center. The scope of services includes customer service and patient reception support, patient scheduling and admissions processing, patient travel voucher processing, administrative and reporting support, clinical support activities, staffing continuity and coverage support, and program management oversight. Offerors shall submit separate technical and business quotations. Technical quotations shall not exceed five pages. Business quotations shall include fully burdened hourly labor rates and be based on a 1,920-hour work year per full-time employee. Offerors shall provide resumes for proposed personnel and a management approach describing staffing continuity, communication, retention, and contingency staffing procedures. Offerors shall identify personnel authorized to negotiate on behalf of the company.