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Published July 1, 2026 at 8:00 PM
Updated July 27, 2026
This is a service / maintenance or supply contract in New York, New York. Contact the soliciting agency for additional information.
The services include on-going maintenance provided by the Contractor and invoiced as part of the monthly recurring fee for Ongoing Maintenance Support Services. The Contractor must provide availability of a Technical Support Specialist (TSS) via telephone and/or e-mail 24 hours a day, 7 days a week to offer on-call, engineering support for maintenance and troubleshooting issues. Guaranteed response times are within 15 minutes for telephone support (including weekends and holidays) and within one business day for e-mail support. The Contractor is responsible for keeping logs of calls and correspondence, performing technical investigations on incidents or repeated faults, identifying causes of incidents or faults, and providing assistance with routine maintenance matters. The Contractor must provide both short-term and long-term recommendations for correcting these issues. The processes employed for remote access must comply with Cybersecurity policies.
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$5,000,000.00
Public - State/Provincial
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