Quebec (QC)

Sherbrooke

J1H 1J9

RFP - Contact Centre as a Service (Ccaas) Solution: Replacement of the 8-1-1 Customer Communications Centre (Cccs 8-1-1) -47 characters remaining - 6202713

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Published July 6, 2026 at 8:00 PM

Updated July 8, 2026

Description

This is a service / maintenance or supply contract in Sherbrooke, Quebec. Contact the soliciting agency for additional information.

Number: 26-SQ-034 Reference number: 20157265 Electronic tender submission accepted Yes, via SEAO, with a document As part of the modernisation of the 8-1-1 Customer Contact Centre (CCCS 8-1-1), Sante Quebec wishes to conduct market research to gain a better understanding of the cloud-based contact centre solutions currently available. This initiative aims, in particular, to gather information on the features offered, migration approaches, integration mechanisms, security and high-availability capabilities, as well as the deployment and pricing models proposed by suppliers.

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Public - State/Provincial

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RFP - Contact Centre as a Service (Ccaas) Solution: Replacement of the 8-1-1 Customer Communications Centre (Cccs 8-1-1) -47 characters remaining - 6202713

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