1) The Department of Rehabilitation's (DOR) Business Enterprise Program (BEP) equipment is in State, Federal, County office buildings, privately owned buildings cafeterias, snack bars, convenience stores and vending machine facilities. 2) The Contractor shall provide Vending Machine Relocation, Installation, Removal, Preventive Maintenance and Repair and Service for the DOR BEP cafeterias, snack bars, and vending facilities. Repair could include but is not limited to: coin mechanisms and bill validators, spiral motors, cold beverage dispensing motors, basic components for hot beverage machines, control and display boards, position sensors for carousel machines, doors and electrical plugs. Services to include all problems or malfunctions with the vending machine in order to ensure that each vending machine is fully operational and able to dispense products and maintain temperature. Timely services must be provided to ensure the BEP vendor has limited interruption of business operations. 3) Equipment is not to be removed from the location without the written approval of a Business Enterprise Consultant (BEC) or the Contract Administrator. No exceptions. Only when approval has been received in writing granting authorization to remove equipment, Contractor shall complete the "Equipment sign out control log" DR287. 4) The Contractor shall provide service listed on the Authorization for Repairs and Service (DR 1308) only. If additional work is required the Contractor shall obtain approval from the Contract Administrator/designee prior to additional work commencing. B) Locations
Locations listed in Exhibit G are subject to change. The Contractor will be notified in writing of any change in locations. C) Service Hours
All Services shall be provided five (5) days a week, excluding holidays, between the hours of 7:00 a.m. to 5:00 p.m. For work which needs to be accomplished before or after normal working hours, a charge of one-and-one-half (1-1/2) times the bid rate will be granted. For work which needs to be accomplished on a Sunday or official State holiday, an amount of twice the bid rate will be granted. Prior authorization must be obtained, in writing, from the DOR's Contract Administrator and/or designee for time requested other than normal working hours, Sundays and official State holidays. A list of official State holidays is available from the DOR. D) Estimates
The DOR's Contract Administrator and/or designee requires the Contractor to provide an estimate prior to authorizing any services.
E) Response Time
From the time the DOR initiates a service request to the time the service commences shall not exceed twenty-four to forty-eight (24-48) hours, unless an extension of time is approved by the DOR's Contract Administrator and/or designee. Occasionally, the DOR will inform the Contractor that an emergency condition exists and the Contractor shall complete the required service within a twenty-four (24) hour period to the satisfaction of the DOR. In general, service shall be completed within a reasonable and acceptable time period to the DOR taking into consideration the nature and degree of the difficulty of the work involved. Emergency shall be defined as a health and safety or hazardous working environment situation. F) Call Back Services
All work shall be under warranty for thirty (30) days from date of completed repair. Time and costs for call backs to previous repairs under warranty shall be borne by the Contractor.(Los Angeles and Kern Counties)
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