This is a service / maintenance or supply contract in Asheville, North Carolina. Contact the soliciting agency for additional information.

Answering service must be able to provide after hours, weekend, and holiday answering service for the Water Resources Distribution System Operations, Water Administration, and Customer Service telephone lines. This could include some situations during normal business hours as well as in emergency situations. Also must be able to interpret and dispatch incoming calls to the proper emergency responder (i.e. Meter Service or Maintenance Calls). We prefer a 24/7 answering service operation that can cover each aspect of what could happen based on our operational needs. Deadline for Questions Tuesday, June 13th, 2023 by 5PM, EDST This is the official source of this solicitation. All updates to this solicitation shall come in the form of published addenda and shall be published to the same location. Neither the owner nor the Engineer will be responsible for full or partial sets of Contract Documents including any addendum obtained from any other source. The City of Asheville reserves the right to reject any or all bids and to waive informalities. All questions concerning this Request for Proposal (RFP) should be submitted via email to: Florie Presnell fpresnell@ashevillenc.gov. The City of Asheville has adopted the Asheville Business Inclusion Policy to encourage women and minority businesses' participation in the public bidding process. The purpose of this outreach effort is to increase the likelihood of availability and utilization of MWBEs in the award of contracts. Bidders are hereby notified that this RFP is subject to that Policy's provisions. Questions regarding the Asheville Business Inclusion Policy may be directed , Office of Economic Development, City of Asheville, Post Office Box 7148, Asheville, NC 28802-7148 or by phone at (828) 259-8050 or by email abi@ashevillenc.gov . Bidders are invited to show proof of MWBE status , to include NC Office of Historically Underutilized Businesses or other MWBE certifications. If not already certified with the ABI Office at the City of Asheville, bidders are further invited to become certified with the City of Asheville as an MWBE vendor. Please use this link. It is the Policy of the City to (1) provide minorities and women an equal opportunity to participate in all aspects of its contracting and procurement programs and (2) to prohibit any and all discrimination against persons or businesses in pursuit of these opportunities. Prospective Contractors are notified that the City of Asheville has adopted a Drug-Free Workplace Policy requiring successful contractors to insure that a drug-free workplace is provided in the performance of any City of Asheville contract. By submitting a proposal, the Prospective Contractor certifies that if awarded the Contract, they and their subcontractors shall comply with the City's Drug-Free Workplace Policy. Prospective Contractors are notified of a City policy that prohibits contracting with persons or firms who are delinquent in the payment of ad valorem taxes owed to the City of Asheville.