This is a service / maintenance or supply contract in Santa Fe, New Mexico. Contact the soliciting agency for additional information.

The New Mexico Energy, Minerals and Natural Resources Department (EMNRD), State Parks Division, through the General Services Department (GSD), State Purchasing Division, is requesting proposals for Central Reservation System (CRS) services for New Mexico State Parks. Pursuant to NMSA 1978, Section 13-1-150, the services contract which may result from this Request for Proposals (RFP) may extend for a minimum of eight years, with two additional oneyear renewals possible, as long as the State Parks Division is satisfied with the successful Offeror's performance and with the concurrence of the GSD State Purchasing Division. The State Parks Division is requesting proposals for CRS services for New Mexico State Parks for a minimum of eight years, with two additional one-year renewals possible. CRS services constitute an operational framework by which customers can make reservations via a Call Center or online through an Internet browser, mobile application, or an onsite kiosk. The successful Contractor shall have the capability to staff, operate, and maintain a 24-hour Call Center and an Internet-based CRS, and payment kiosks, as well as generate a wide range of required reports, process financial transactions, and accommodate various State Parks Division promotional/marketing strategies. This RFP will result in a single award. Question Deadline 07/17/2024 at 5:00 PM MT Any inquiries or requests regarding this procurement shall be submitted, in writing, to the Procurement Manager. Offerors may contact ONLY the Procurement Manager regarding this procurement. Other state employees or Evaluation Committee members do not have the authority to respond on behalf of the State Parks Division. The Questions and Answers will be posted to: online Response to Written Questions Procurement Manager 7-19-2024 Potential Offerors may submit written questions to the Procurement Manager as to the intent or clarity of this RFP specified in Section II.A, Sequence of Events above. All written questions must be addressed to the Procurement Manager as declared in Section I.D. Questions shall be clearly labeled and shall cite the Section(s) in the RFP or other document which form the basis of the question. This procurement will result in a contractual agreement between two parties; the procurement may ONLY be used by those two parties exclusively. Commodity Description Call Center Services, Communications Marketing Services, Non-Professional Services (Not Otherwise Classified),Outsourcing Services for Management Operation etc. (Purchasing etc.),Parks Systems Technical Services, Telecommunication Services (Not Otherwise Classified) 7 *Proposal Evaluation Evaluation Committee 7-30-2024 thru 8-13-2024 8. *Selection of Finalists Evaluation Committee 8-26-2024 9. *Oral Presentation Evaluation Committee 8-28-2024 10. *Finalize Contractual Agreement Agency/Finalist Offeror 9-11-2024 11. *Contract Award Agency/Finalist Offeror 9-27-2024 12. *Protest Deadline SPD 15 Days from Date of Award Notification Acknowledgement of Receipt Distribution List Agency 7-12-2024 3. Pre-Proposal Conference Agency 7-12-2024