This is a service / maintenance or supply contract in Brockville, Ontario. Contact the soliciting agency for additional information.

The scope includes 24-hour, year-round monitoring and dispatch services for alarm systems at 84 school and office sites. Responsibilities cover configuration, transition, and ongoing monitoring of Intrusion Alarm Systems (IAS), Fire Alarm Systems (FAS), and Elevator Emergency Phones (EEP). Requirements include a secure online portal for managing user access, alarm zones, and configurations. The scope does not include installation or service of physical on-site infrastructure, which is handled by the client or designated contractors. The provider must ensure compliance with local codes, industry standards, and be able to provide certification for CAN/ULC standards. The contract covers real-time event reporting, response coordination, and system health supervision. Contractor tasks include configuring existing infrastructure, integrating with fire alarm equipment, setting up communication pathways, system testing, configuring auto dialers for emergency phones, and accommodating changes in monitored items during the contract term. Monitoring services must dispatch for intrusions, fire alarms, and elevator emergencies, with specified response times, and include event logging. An online portal must offer user and system management, reporting, and meet security standards. Training for staff, ongoing maintenance, and support are required. Proposals must follow submission guidelines, include pricing as a monthly fixed sum per site, and provide CAN/ULC S-561 certification. Evaluation criteria include capability, operations, implementation plans, and pricing. Official bid documents must be obtained from https://ucdsb.bidsandtenders.ca/Module/Tenders/en/Tender/Detail/1d8ab93f-e6bd-4d7d-a9b8-7eb4fe80684f.