This is a service / maintenance or supply contract in Morinville, Alberta. Contact the soliciting agency for additional information.

The Town of Morinville (Morinville) invites you to submit a non-binding quotation for the Deliverables described in Appendix A. The terms governing this RFQ process are set out in the Quotation Form in Appendix B. For the purposes of this procurement process, the "RFQ Contact" will be: Madeline Buttar, Corporate Communications Supervisor, madeline.buttar@morinville.ca. Questions and Clarifications may be submitted via email. Respondents and their representatives are not permitted to contact any employees, officers, agents, elected or appointed officials, or other representatives of Morinville, other than the RFQ Contact, concerning matters regarding this RFQ. Failure to adhere to this rule may result in the disqualification of the respondent and the rejection of the respondent's quotation. Any changes to this RFQ will be communicated to all respondents by addendum. Each quotation must include a Quotation Form (Appendix B), completed and signed by the respondent. In addition to the Quotation Form, quotations should include any additional information or materials requested in Appendix A - Evaluation Criteria. A. DELIVERABLES (a) Introduction a. Morinville's Communications and Legislative Services Department is undertaking a Resident Satisfaction Survey to gather meaningful, community-wide feedback on municipal services, community well-being, safety, communication and leadership. This survey will serve as a benchmark for Council and Administration to better understand residents' perceptions, expectations, and priorities. b. We're seeking proposals from qualified contractors (individual or company), that specialize in public engagement, to design and deliver a statistically valid Resident Satisfaction Survey that follows IAP2 values and best practices. c. The successful proponent will design and conduct the survey using statistically valid methodologies. To ensure broad demographic representation, this may include a combination of mail-to-web surveys, telephone interviews, and other approaches. Additional outreach methods--such as online panels or targeted digital promotion--may be used to enhance participation and ensure diverse community input. d. The last satisfaction survey was completed in 2018. Industry best practices recommend conducting resident surveys every two to four years. Given the time since our last benchmark, the evolution of public expectations, and the importance of data-informed decision-making, this initiative is both timely and essential. (b) Project Objectives a. Morinville is a growing community committed to meaningful public engagement and service excellence, and is seeking a professional survey partner that can develop, design and deliver a Resident Satisfaction Survey with: i. statistical validity and methodological transparency ii. inclusive participation and accessibility iii. actionable insights linked to service planning and performance iv. alignment with IAP2 values and public participation best practices b. With the Resident Satisfaction Survey, Morinville aims to understand residents' perspectives on: i. overall quality of life in Morinville ii. perceptions of safety in the community iii. satisfaction with municipal services, facilities and programs iv. service expectations and delivery gaps v. communication and public engagement preferences vi. property taxes and financial planning vii. confidence in municipal leadership viii. top issues and priorities for the community (c) Scope of Work a. The successful proponent will provide end-to-end survey services, including: i. Plan & Align: Kickoff plus a short discovery process with Communications and interdepartmental subject matter experts to confirm goals, audiences and reporting needs. ii. Design Questions: Build the survey (plain language, unbiased), test/refine, and finalize in collaboration with Morinville departments. iii. Ensure Validity: Develop a defensible, statistically valid sampling approach (targets, confidence levels, weighting if needed) and document the method. iv. Reach Residents: Implement practical, inclusive recruitment/outreach tactics and marketing/communications to maximize participation and reach members of various demographics, including underrepresented groups. v. Collect & Protect: Program/host the survey, manage fielding, quality controls, and privacy/security practices. vi. Analyze & Report: Deliver analysis and insights for Council and Administration, and all raw data files. (d) Deliverables a. The successful proponents must deliver, at minimum: i. Survey (final questionnaire) that collects statistically reliable community feedback with clear confidence levels and margins of error, and that reflects Morinville's priorities and interdepartmental information needs. ii. Public engagement plan ensuring broad and inclusive, time-bound, reach across demographics, neighbourhoods, community groups and underrepresented groups, including segmented questions where appropriate, and outlining what geographic or demographic sub-analyses will be statistically reliable. iii. Execution and implementation, which includes a minimum completed sample size of input received, sufficient to achieve a margin of error of approximately +-3 to +-4 percent at the 95 percent confidence level at the Morinville-wide level. iv. Reports that clearly describe how results can be compared with Morinville's 2018 survey where feasible, and whether external benchmarking against comparable municipalities or industry norms is proposed. Analysis should include driver analysis, importance-satisfaction matrices, and identification of priority service areas for improvement to support budget and strategic planning. 1. Technical Report including full methodology, sampling details, weighting, limitations and data tables. 2. "What We Heard" report (public-facing, plain language, visually clear, accessible PDF) 3. Council/ELT Presentations summarizing key results and implications that is clear, defensible and useful for Council and Administration 4. Summary Sheets (1-2 pages each, as required) mapping results to service areas 5. Raw Data & Files (anonymized) in agreed formats (e.g., Excel / Word) 6. Communications Package (key messages, infographic-ready highlights, and prepared web, social media and marketing material copy) (e) Anticipated Timing: 6 months a. Onboarding: Early 2026 b. Survey distribution: Spring 2026 c. Project Completion and Reporting: June 2026 Estimated Contract Duration 0 Year(s) -- 26 Week(s) -- 3 Day(s) *These estimated contract dates and duration are only estimates and subject to change.