This is a service / maintenance or supply contract in Memphis, Tennessee. Contact the soliciting agency for additional information.

Questions regarding this RFP must be submitted in written form via email to Kenneth Parrish at Bids@flymemphis.com. Questions will be accepted until 4:30 PM, April 28, 2025. Answers will be provided by 4:30 p.m., May 5, 2025. Answers will only be posted here. The Memphis-Shelby County Airport Authority (Authority) is seeking a qualified Respondent to provide a Parking Management Services for the Authority. This Request for Proposals (RFP) is under the direction of the Terminal Operations Department. The Procurement Department is responsible for coordinating all communications between the Authority and Respondents. The RFP limits the manner, method, and type of communications that the Authority and Respondents may have once an RFP process is initiated to ensure that the process is fair and impartial. Please review the RFP carefully and abide by all required deadlines, dates, and terms. The Authority reserves the right to reject any or all responses to this RFP in whole or in part; to waive any informalities, technicalities, or omissions therein; and/or to cancel this process at any time. The Authority also reserves the right to reject any response when a parent, subsidiary, affiliate, or predecessor in interest of the Respondent has pending litigation or claims with the Authority, or if any response includes a proposed subcontractor or supplier that has pending litigation or claims with the Authority, if the Authority determines, in its sole discretion, such litigation or claims may adversely affect the ability of the parties to work efficiently and effectively under this RFP, or for any other reason as determined by the Authority. Any such responses will be returned to the Respondent. All Respondents must use forms provided by the Authority. No Respondent may withdraw an opened Response without the Authority's consent. The Authority shall give a preference to businesses located in or near the County of Shelby, State of Tennessee in awarding contracts and making purchases whenever the application of such a preference is reasonable in light of the valuation points/dollar-value of the proposal/bid received in relation to such valuation points/expenditures and pursuant to the terms and conditions that are outlined in the adopted policy as amended. Should you have questions regarding this RFP, the RFP sets forth a process by which you may submit your questions and receive answers. Thank you for your participation in this process. We look forward to receiving your response. July 24, 2025 Anticipated Board Approval of the Award of Contract October 1, 2025 Anticipated Contract Commencement Date The Authority reserves the right to reject any or all responses to this RFP, including but not limited to, any response that contains exceptions to the minimum requirements and/or specifications or fails to meet the minimum requirements and/or specifications in whole or in part. Responses containing terms and conditions other than those specified herein may be considered nonresponsive. Partial or incomplete responses may be rejected. The Authority reserves the right to reject responses or penalize Respondents who do not follow the requirements of the RFP and, likewise, to waive any informalities, technicalities, or omissions therein. Responses having any erasures or corrections shall be initialed in ink by the Respondent. Unsigned responses will be considered nonresponsive. The Authority also reserves the right to reject any response when a parent, subsidiary, affiliate, or predecessor in interest of the Respondent has pending litigation or claims with the Authority, or if any response includes a proposed subcontractor or supplier that has pending litigation or claims with the Authority, if the Authority determines, in its sole discretion, such litigation or claims may adversely affect the ability of the parties to work efficiently and effectively under any contract resulting from this RFP, or for any other reason as determined by the Authority. The Authority further reserves the right to cancel this RFP process at any time. The successful Respondent will be required to furnish an original, certified, or certified electronic Performance Bond at the time of Contract execution and prior to the start date of the Contract, in an amount equal to contract price, to guarantee the principal's performance of the Contract. The Performance Bond shall be made payable to the Memphis-Shelby County Airport Authority and shall remain in force for the duration of the Contract. Each response must include an original, certified copy, or certified electronic Proposal Bond with a valid Power of Attorney, at no cost to the Authority, in the amount of Five Thousand Dollars ($5,000.00), payable to the Memphis-Shelby County Airport Authority. Failure of the successful Respondent to execute the Contract within thirty (30) days after receiving the Contract document and furnish acceptable surety bonds and proof of required insurance prior to the Contract execution shall be just cause for cancellation of the award and forfeiture of the Proposal Bond, not as a penalty, but as liquidation of damages to the Authority. Certified or cashier's checks will NOT be accepted in lieu of a proposal bond. Proposal Bonds provided to the Authority in connection with the RFP shall be duly issued by an insurer or corporate surety on a bond form provided by the Authority in Section 16.2, or on a form substantially the same as the Authority's form, and which obligates the surety for at least one hundred twenty (120) days following the date on which responses to this RFP are publicly opened; and that is authorized to conduct insurance business in the State of Tennessee. The Authority intends to provide a first-class, high quality, professional, courteous and efficient airport parking operation for the convenience of the traveling public. Scope of services include, but are not limited to: o Operate and manage the Airport Parking and Ground Transportation System as further described in Attachment A on a twenty-four (24) hours per day, seven (7) days per week, each day of the year basis. o Accept credit or debit card payments while ensuring compliance with all Payment Card Industry Data Security Standard (PCI DSS) and Discover/MasterCard/Visa/American Express (EMV) requirements, regarding management and collection of both transient/drive-up and be the merchant of record. o Collect and remit all parking fees and charges, as well as provide bookkeeping and accounting services. o Manage parking technology installed at MEM, including level counting LPR system, dynamic signage, and future parking guidance system in the garages. o Perform basic janitorial duties to maintain a clean and litter-free Parking Facilities, , including trash removal from exit plazas and stairwells, as well as routine cleaning of ticket dispensers, gates, booths, signage, and other external finishes. Adjusting and reinstalling gate arms as needed. o Provide minor snow and ice pre-treatment operations, as needed. o Report improperly parked or abandoned vehicles from Parking Facilities. o Perform weekly independent inventory by counting of all vehicles parked in Parking Facilities or more often, as needed. o Provider basic vehicle emergency services, such as jump-starting dead batteries, inflating tires, and assisting with licked-in keys. Vehicles and equipment for these services are provided by MSCAA. o Establish and maintain a high level of customer service; ensuring safe and secure service areas to minimize accidents and injuries; providing a competent, productive, positive and well-trained workforce; and maintaining timely and accurate records. o Conduct daily facilities inspections and notify MSCAA of any repairs of equipment needed or other needs, such as replacement of signs, painting, etc.. o Be willing and able to provide additional parking and ground transportation services as Airport programs and infrastructure grows and adjusts to our stakeholder's needs. The detailed scope of work and project requirements are set forth in Attachment A, attached hereto. The initial term of the Contract will be for a period of five (5) years commencing on the start date of the Contract. Said Contract may be extended up to two (2) years upon the completion of the term, at the sole discretion of the Authority, subject to fee negotiations. Written notice shall be provided to the Respondent ninety (90) days prior to the end of the term.