This is a service / maintenance or supply contract in Raleigh, North Carolina. Contact the soliciting agency for additional information.

The City of Raleigh (COR) is solicitating proposals from one or more firm(s) with which to contract for the following services: Milestone Video Surveillance System software maintenance, along with the maintenance, repair, and replacement of equipment at various City facilities The City of Raleigh has the right to award contracts to multiple contractors to provide the services further described in the scope of services. A detailed scope of services is provided in Section 4 of this document. The City of Raleigh, the Capital City of North Carolina, remains one of the fastest growing areas in the country. A great economy, top educational institutions, and exceptional health care facilities are some of the characteristics that attract people to the triangle area. The mild climate, diverse work force and proximity to Research Triangle Park combine to make Raleigh a great place to live. Raleigh is a 21st Century City of Innovation focusing on environmental, cultural, and economic sustainability. The City conserves and protects our environmental resources through best practice and cutting-edge conservation and stewardship, land use, infrastructure and building technologies. The City welcomes growth and diversity through policies and programs that will protect and enhance Raleigh's existing neighborhoods, natural amenities, history, and cultural and human resources for future generations. The City leads to improve quality of life for neighborhoods and standard of living for all citizens. The City works with universities, colleges, citizens, and local partners to promote new technology, create new job opportunities, and encourage local businesses and entrepreneurs. The City enlists and prepares 21st Century staff with the skill sets to carry out the duties of the City through transparent civic engagement and by providing the very best customer service to our citizens. The City of Raleigh is seeking proposals from qualified vendors to provide Milestone Video Surveillance System software maintenance, along with the maintenance, repair, and replacement of equipment at various City facilities. This Request for Proposal (RFP) outlines the requirements for ongoing maintenance, repair, and, when necessary, the replacement of components to ensure these systems are operating at optimal levels and are aligned with the highest standards of functionality, energy efficiency, and security. Question Deadline 11/21/2025 at 12:00 PM ET City Response to Questions (anticipated) Wednesday, December 3, 2025. All questions related to this solicitation must be submitted in writing (via email) to the following individual: Contact Name Email Address John Andrews John.andrews@raleighnc.gov Questions submitted via telephone will not be answered. Proposers must respond to the entire Request for Proposals (RFP). Any incomplete proposal may be eliminated from competition at the discretion of the City of Raleigh. The City reserves the right to reject any or all proposals for any reason and to waive any informality it deems in its best interest. Submission of any proposal indicates a Proposer's acceptance of the conditions contained in this RFP unless clearly and specifically noted otherwise on Appendix VI Exceptions to RFP and submitted with proposal. Furthermore, the City of Raleigh is not bound to accept a proposal on the basis of lowest price, and further, the City of Raleigh has the sole discretion and reserves the right to cancel this RFP, and to reject any and all proposals, to waive any and all informalities and/or irregularities and reserves the right to re-advertise this RFP with either the identical or revised scope and specifications if it is deemed to be in the best interests of the City of Raleigh to do so. The City of Raleigh reserves the right to accept or reject any or all of the items in the proposal, and to award the contract in whole or in part and/or negotiate any or all items with individual Proposers if it is deemed in the best interest of the City to do so. Moreover, the City reserves the right to make no selection if proposals are deemed to be outside the fiscal constraint or not in the best interest of the City. Bid date notes: C. and three (3) copies of the signed proposal. The electronic version of the Proposal must be submitted as a viewable and printable Adobe Portable Document File (PDF) on a USB Flash Drive. Both hard copy and electronic versions must be received by the City on or before the RFP due date and time provided in RFP Timeline (Section 1.3). Proposals received after the RFP due date and time will not be considered and will be returned unopened to the return address on the submission envelope or package.