This is a service / maintenance or supply contract in Hamilton, Ontario. Contact the soliciting agency for additional information.

The Housing and Conference Services Department at McMaster University invites qualified bidders to submit responses for the supply of Refrigerator Rental Services for students in residence during the academic year, as well as for direct McMaster University purposes, in accordance with the terms of this request. The objective is to supply approximately 6,000 students in residence across McMaster University’s 14 buildings with refrigerators available for rental for the duration of a typical nine-month stay. The rental service also extends to university conference and event accommodations, designated student staff rooms, and related operational needs throughout the year. Bidders must quote the entire bid; partial bids will not be accepted. Proponents must include fixed pricing rates for university-rented units in their pricing submission. The successful proponent shall provide a system for direct communication with students for order management, confirmation, and customer service inquiries. The service shall include delivery and placement of refrigerator units in student rooms prior to move-in, and pickup at the end of the academic year. Ongoing customer support and maintenance during the rental period are required, including replacement of non-functioning or damaged units, response to service requests within established timelines, troubleshooting and repair services, and emergency replacement inventory during peak periods. Official bid documents must be obtained from www.merx.com