This is a service / maintenance or supply contract in Lihue, Hawaii. Contact the soliciting agency for additional information.

Direct questions relating to this solicitation to Ryan Smith, Attn: Christine Erorita via online The Department of Water, County of Kaua'i ("DOW") is requesting proposals from qualified vendors for maintenance services for JOB NO. 26-04, SCADA SYSTEM MAINTENANCE AND PROFESSIONAL CONSULTATION SERVICES, (hereinafter referred to as "PROJECT") to provide professional support and maintenance services for the Pua Loke Baseyard SCADA System Central Computer Stations and Network Equipment, Remote SCADA Sites located at various points island wide, and SCADA System Technical Support. This RFP is intended to solicit proposals from qualified contractors to support, maintain, furnish and install SCADA related hardware and software in order to maintain system integrity. Further, furnishing and installing materials shall be performed so as not to interfere with continued uninterrupted service to customers. Where service interruptions are inevitable, attempts shall be made to minimize SCADA system disruptions by use of manual operations or temporary operational modifications. Due date to submit Questions January 28, 2026 Contract Start Date April 2026 PUA LOKE BASEYARD SCADA SYSTEM MAINTENANCE: The DOW SCADA System was designed by Timberline in 2001. The system is comprised of 96 remote RTU's that provide data to the main servers at the Pua Loke site through wireless and frame relay communications. The Pua Loke complex has two (2) central on-site servers for the SCADA system with virtual servers including: Primary Domain Controller (PDC), Backup Domain Controller (BDC), SCADA Host A (Primary SCADA Host), SCADA Host B (Backup SCADA Host), SQL Server (Historian), and the Terminal Server. The selected contractor shall provide professional support and maintenance services for the Pua Loke Baseyard Central Computer Stations and Network Equipment. The selected contractor will conduct the following on-site scope of work by one (1) Network Engineer twice a year for ten (10) working days each trip: 1. Inspect all network equipment for proper operation and software upgrade requirements. Provide necessary patching and software updates. 2. Verify historical data collection and report generation for proper operation. 3. Perform administrative tasks associated with maintaining the various servers. Provide recommendations for replacing servers and associated equipment. Provide specifications for replacement equipment as needed. 4. Perform programming modifications to SCADA system components and software. 5. Provide a technical report of work completed. REMOTE SITE MAINTENANCE: The system is comprised of 96 remote RTU's that are spread over 85 remote SCADA sites. The remote site scope of work will include services for the remote SCADA sites. The selected contractor will be required to conduct the following remote site scope of work by two (2) Field Service Engineers twice a year for ten (10) working days each trip: 1. Inspect each remote site to verify the integrity of the equipment including: verify radio communication RF output, align antennae, verify correct battery backup operation, and inspect batteries for signs of performance degradation. Clean inside RTU as needed. 2. Calibrate instruments to return instruments to proper operation and valid routing tables. 3. Verify Frame Relay and Cellular connections and check for efficient operation. Replace modems as necessary. 4. Inspect, troubleshoot, replace, reconfigure, and/or reprogram SCADA remote site RTU components as necessary. 5. Provide a technical report of work completed. The contract shall be for a multi-term of three (3) years and is intended to begin approximately on or about April 2026 and end on or about April 2029. The method of Contractor Selection has not been Determined at this time