This is a service / maintenance or supply contract in Flin Flon, Manitoba. Contact the soliciting agency for additional information.

The City of Flin Flon is inviting proposals from qualified and experienced firms to provide comprehensive Information Technology (IT) Support Services for municipal operations. The successful proponent will be responsible for delivering reliable, secure, and responsive IT services that support the City’s administrative offices, public works, utilities, emergency services, and other municipal departments. Services are intended to ensure continuity of operations, system security, and efficient use of technology across the organization. The scope of work may include, but is not limited to: Helpdesk and end-user support (remote and on-site 24 hrs), network and server administration, cybersecurity management and monitoring, hardware and software procurement support, system updates, patching, and maintenance, backup and disaster recovery planning and execution, Microsoft 365 email administration, asset management and documentation, strategic IT planning and advisory services, and emergency response and after-hours support as required. The City is seeking a service provider that can offer proven experience supporting municipal or public-sector environments, strong cybersecurity practices and compliance awareness, timely response and resolution of issues, clear communication and reporting, and scalable services that meet current and future municipal needs. Interested proponents are encouraged to review the full Request for Proposal (RFP) for detailed requirements, submission instructions, evaluation criteria, and timelines. Official bid documents must be obtained from www.merx.com and bid submissions must be done through the Merx platform.