This is a service / maintenance or supply contract in Sault Ste. Marie, Ontario. Contact the soliciting agency for additional information.

4.1. Provide all labor, material, equipment and transportation necessary to provide CARPENTRY SERVICES for various sites in Sault Ste. Marie (Schedule A). 4.2. The Owner will notify the Proponent that work is required at a given location and the description of work to be done. The Owner will issue a work order (W.O.) number and send a copy of the work order for action to the Proponent. The Owner will determine if this work is either NORMAL WORK or EMERGENCY WORK. If this is determined to be EMERGENCY WORK, the Proponent will be notified immediately of the work required by telephone or email. 4.2.1 NORMAL WORK This work shall be carried out during normal working hours only and shall be completed within two (2) weeks of notification. If the work cannot be completed within this time period, the Proponent will advise the Owner and the Owner may approve an extended completion time. In no event shall work be performed at OVERTIME RATES without prior authorization of the Owner. 4.2.2. EMERGENCY WORK This will be performed immediately and continuously until completion and will be started within two (2) hours of receipt of notification from the Owner. The Owner will authorize the rate for after-hours, weekends and statutory holidays if required for part or all such work at the time of notification. 4.3. The Proponent shall offer 24/7 emergency repair services with a guaranteed response time. 4.4. When answering call, the Proponent shall contact the designated representative of the Owner, if available, and discuss the problem and action taken. 4.5. Should a problem be of a nature that cannot be resolved satisfactorily during that visit, the Proponent shall report back to the Owner's designated representative explaining how and when the problem will be resolved. 4.6. Completion of all work to the reasonable satisfaction of the owner;